GLOBAL IT / BUSINESS PROCESSING SOLUTIONS COMPANY

Our client, a global IT/ business process solutions company, headquartered in the US but with the majority of its workforce in India and the Philippines, established a call centre in South Africa to provide English-language customer experience support servicess to global clients, including to a UK based insurance client’s customers. 

In addition to providing general employment advice with the establishment of the call centre we assisted with the negotiation and drafting of the contractual arrangements governing the secondment/assignment of the South African call centre staff to the UK based client, which required balancing the strict regulatory environment in South Africa relating to labour broking (agency work) and the challenges facing the insurance company from a UK regulatory perspective.